CampMap Privacy Policy

This Privacy Notice explains who we are, the personal data we collect and process, how we use it, who we share it with and what your legal rights are.


About CampMap

CampMap d.o.o. is a company incorporated under the laws of Croatia, having its registered office at Šupijan 1, Čavle, Croatia, that offers software solution services to camps and camp guests aiming at improving guests camping experience and making camping simple.

General Data Protection Regulation (GDPR), as introduced by the Regulation (EU) 2016/679 of the European Parliament and of the Council came into force in Croatia on 25 May 2018. We can proudly say that our business practices and personal data management are fully compliant with the GDPR policy.

Thanks to the standards and the internal rules that we enforce, we ensure full compliance with the legal conditions when receiving, processing, transmitting, and storing personal data both as Data Controller and as Data Processor. The safeguarding of personal data confidentiality and integrity is a key responsibility for us, and we treat it with all the necessary seriousness as a party within the Regulation scope.

Our team is trained and ready to consistently apply the basic principles of GDPR: Personal data shall be processed lawfully, fairly, and in a transparent manner; Personal data shall be collected only within the legal terms and conditions; Personal data shall be processed in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage; Regular testing of systems and processes shall be carried out; Continuous development, evaluation, control and document reporting of personal data processing shall be maintained.

Security and protection of your personal data is our utmost priority and we will maintain this by relying on good practices and capabilities, and willingness to adhere to all the necessary policies and regulations

About CampMap Services

Interactive map service is a service where CampMap creates, hosts (on a cloud server) and publishes an interactive map for a client - a digital map format (set of data in the form of a spatial geodatabase and a standard database that records camp features and attributes) that can be displayed in mapping software, web browsers and mobile applications, displaying various map data and allowing interaction with map via touch, mouse movements and zoom levels.

Subscription packages are additional services, on top of the Interactive map service, that offer additional features to be used either by camps and/or camp guests such as Enquiry/Reservation System, Map Editing, Map Updates Information and Search, Push notification to guests, GPS Navigation, SEO optimization, Camp Branding or iFrame.

Our partners for CampMap Services

Microsoft Ireland Operations Limited, Dublin, Ireland is provider of storage and data processing service for Microsoft Azure Cloud Services and MS Office 365 Cloud, as Data Processor and Sub-Processor ( https://docs.microsoft.com/en-us/azure/compliance/offerings/ and https://docs.microsoft.com/en-us/azure/compliance/offerings/offering-eu-cloud-coc )

About CampMap Data Collection

In order to provide Enquiry/Reservation System feature to our clients we collect guest identification and contact data - name, surname, country, e-mail and telephone number (optional) using cloud hosting services. When collecting and processing guest personal data we act as a Data Processor on behalf of our client as Data Controller. We always ask for the consent.

In order to undertake hiring process we collect potential candidates identification, contact and other personal data, submitted by a potential candidate. When collecting and processing potential candidates personal data we act as a Data Controller. We always ask for the consent.

In order to have feedback on our services we may sometimes interview camp guests and staff members. Such interviews are anonymous, so we do not collect any personal data from camp guests and staff members. However, if we consider using their feedback for CampMap marketing activities we may collect personal and contact data - name, surname, country, guest personal/family status, photo video. When collecting and processing guest or staff member personal data for our marketing purposes we act as a Data Controller. We always ask for the consent.

Cookies

Our website uses functional (strictly necessary cookies), which are mandatory cookies for website functionality.

Our website also uses third-party service provider- Google Analytics cookies as performance cookies. This service tracks website usage and provides information such as referring websites and user actions on the website, showing us your IP address only. We do not collect nor transfer personal information to Google Analytics. You are free to decline or revoke your consent for use of performance cookies.

You are encouraged to review their privacy policy (https://policies.google.com/privacy?hl=en) and contact them directly for any responses to your questions.

What is our legal basis for processing your data including personal data?

In order to process personal data we require a legal basis. Such legal basis must be specific purpose (as per About CampMap Data Collection) where we obtain the data subject consent, contractual obligation or legal obligation.

How will we ensure your data including personal data is secure?

We take our information security responsibilities seriously and apply various precautions to ensure your information is protected from loss, theft or misuse. Security precautions include appropriate physical security of offices and controlled and limited access to computer systems.

For any personal data stored in a cloud hosted by Microsoft Azure Cloud Services as Data Processor applies security precautions as defined in the following links https://docs.microsoft.com/en-us/azure/compliance/offerings/ and https://docs.microsoft.com/en-us/azure/compliance/offerings/offering-eu-cloud-coc

The purposes of using your data

We will use the data for these specific purposes:

  • Providing CampMap Services
  • Providing CampMap client support
  • Diagnostics problems related to our software solutions
  • Issuing invoices
  • Collecting target market information for marketing purposes
  • New hirings

Your rights

  • You have the right to access your data including personal data
  • You have the right to object to CampMap processing your data
  • You also have the right to rectify any incorrect or out-of-date data about you which we may hold
  • You have the right to request that we delete your data
  • If you want to exercise your rights, please contact us in the section below
  • If you have any complaints, we will appreciate if you give us an opportunity to resolve any issue first, by contacting us as set out below. You are, however, always entitled to contact our regulatory body (www.azop.hr).

How long will we keep your data?

We will retain personal data for the period we have the consent to do so. Once the consent is revoked we will securely remove your data from our systems.

How to contact us

CampMap d.o.o.
Email: support@campmap.com
Post: Radmile Matejčić 10
51000 Rijeka, Croatia

We keep our privacy policy under regular review, and we let you know of any updates. Our privacy policy was last updated on 2 February 2022.